Ongoing Expert Support That Keeps Your Team & Solution Evolving.
Leave nothing to chance with FHB Totalcare—our flexible, packaged support program designed specifically to ensure our clients' ongoing success and maximum ROI. Unlike traditional break-fix models, Totalcare provides direct, ongoing access to the same Principal Consultant (CPA) who led your project—delivering continuity, deep institutional knowledge, and proactive guidance.
Totalcare hours are purchased in convenient blocks and can be used flexibly for:
- Post-implementation enhancements — Fine-tune your solution, extend functionality, or integrate new features.
- Regulatory adaptations — Plan and implement changes to meet evolving GASB, PSAB, or other reporting requirements and best practices.
- Training & knowledge transfer — Attend custom training courses designed specifically for public sector professions, ensuring your team's confidence, efficiency, and independence.
- Solution reviews & optimizations — Conduct periodic health checks, process improvements, or efficiency audits.
- Staff augmentation — Supplement your team with our experts to fill short- or long-term gaps.
- General support — Address questions, troubleshoot issues, or perform updates to keep your solution running optimally.
Change is constant in the public sector—new standards, shifting priorities, staffing transitions, and rising demands for transparency and efficiency. Totalcare ensures these challenges do not disrupt your operations. Instead of scrambling with limited resources or waiting on generic queues, you get trusted expert help precisely when needed.
The result? Higher productivity, reduced risk, stronger compliance, and more time for strategic priorities like fiscal stewardship and community impact. Totalcare doesn't just maintain your solution—it helps it grow with you, delivering lasting value long after go-live.
Explore how Totalcare can support your team through our specialized services below.
