Client Success Manager - Location Remote 

We are looking for a motivated, creative, customer driven, highly technical individual, with excellent time-management skills capable of working in a Client Success Manager role with minimal supervision who is excited about a challenge and wants to work remotely - FOREVER. 

About Us: 
For over 25 years, FH Black & Company has implemented, integrated, and optimized industry-leading tools and best practices to improve public sector finance and budget departments. Our mission is to enable finance to do more with less, do it better than it was done before, and do it faster. Our clients are governments, universities, corporations, and public practice accounting firms across Canada and the United States. 

About You: 
Do you: 

• Thrive on challenges?
• Dislike "the same-old-same-old"?
• Like to work outside your comfort zone, doing interesting and challenging things?
• Need to be continuously learning and evolving? 
• Want to be led, not micro-managed?
• Value flexibility? Flexibility to live anywhere in Canada or US and the freedom to relocate whenever it suits you? 
• Loath commuting and being stuck in traffic, wasting your time? 

If you answered yes to all the above, you are likely a great fit for our firm's culture and should read on.  

Still here? Now, how about your technical attributes? 

You possess: 

• 3+ years of experience working in a Client Manager Success role.
• Project management experience.
• The capacity to solve complex challenges, within a defined framework and timeline.
• Outstanding verbal, written and presentation skills. You are a regular, clear, concise and professional communicator.
• The ability to effectively use the entire MS Office Suite including Outlook, Excel, Word, PowerPoint, and Teams. 
• A knack for building solid relationships; people want to work with you.
• Impeccable administration, attention to detail and high standards for quality and creativity.
• Solid time management skills, we don’t believe in micro-managing our people.
• Sensitivity to confidential matters. 

The perfect candidate will also possess: 

• 3+ years of experience with HubSpot, Salesforce, Asana.
• An understanding of Public Sector finance departments. 
• Technical acumen, you are comfortable with technology and have a knack of explaining complex information in a simple easy to comprehend way.  

 Job Duties: 
As a Client Success Manager, you will share responsibilities for the day-to-day operations of the department. Duties will include but are not limited to: 

• Building solid customer relationships acting as an advocate between clients and the company.
• Liaising with clients conducting regular project reviews, health checks, resolving any customer challenges.
• Identifying sales opportunities for upgrades and communicating with sales team.
• Assisting clients through technical challenges.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Responding to client/partner requests.

Benefits: 

• Competitive salary. 
• Compressed work week. 
• Generous vacation policy. 
• Work remotely - from home or with a laptop & WiFi from wherever you can take a VOIP call!  
• Comprehensive benefits package including RSP, medical, dental and vision care. 
• Fitness and professional development reimbursement.

We are a proud equal opportunity employer.

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