We need an IT Support Specialist to join our team.  

We are looking for a motivated, creative, highly technically skilled individual with excellent time-management skills. The successful candidate will be capable of working in an IT Support Specialist role with minimal supervision and must be excited about a challenge and working remotely.  

About Us:  

For over 25 years, our firm has implemented, integrated, and optimized industry-leading tools and best practices to improve our clients' finance function. Our mission is to enable finance to do more with less, do it better than it was done before, and do it faster. Our clients are governments, universities, corporations, and public practice accounting firms across Canada and the United States. F.H. Black is proud to be an Equal Opportunity Employer.  

About You:  

Do you:  

• Thrive on challenges?  
• Like to work outside your comfort zone, doing interesting and difficult things?  
• Often find yourself saying "There has to be a better way of doing this"?  
• Need to be learning new things and working with new people all the time?  
• Achieve great satisfaction in helping others and providing creative solutions to challenging problems?  
• Want to be lead, not micro-managed?  
• Value flexibility? Flexibility to live anywhere in the world and the freedom to relocate whenever it suits you?  
• Hate commuting and being stuck in traffic, wasting your time?  

If you answered yes to all the above, you are a great fit for our firm's culture and should read on.   

You possess:  

• 5 years' experience working in an IT support role,  
• A proven ability to learn and master technology,  
• The capacity to solve complex challenges, within a defined framework and timeline,  
• Outstanding verbal, written and presentation skills. You are a regular, clear, concise and professional communicator, 
• The ability to effectively use the entire MS Office Suite including Outlook, Excel, Word, PowerPoint, Teams 
• A knack for building solid relationships; people want to work with you, 
• Impeccable attention to detail and high standards for quality and creativity, 
• Solid time management skills: we don’t believe in micro-managing our people
• Sensitivity to confidential matters.  

Job Duties:  

• Hardware and Software Support: Provide support to employees for their hardware and software needs, including laptops and related peripherals. This includes troubleshooting, maintenance, and assistance. 
• Onboarding and Offboarding: Manage the onboarding and offboarding processes for employees, ensuring a smooth transition and adherence to IT security protocols. 
• Server and Network Infrastructure Maintenance: Perform patching, maintenance, backups, and monitoring for various Linux and Windows servers and other network infrastructure components. This is essential to maintain the stability and security of the organization's IT infrastructure. 
• IT Asset Management: Responsible for managing both hardware and software assets, keeping track of inventory, licenses, and usage to ensure efficient resource allocation and compliance with licensing agreements. 

Remote Requirements:   

• Private home office to ensure confidentiality. 
• High speed internet 
• Good time zone overlaps with core business hours based off EST.  

Benefits:  

• Competitive salary   
• Work remotely - from a secure home office or with a laptop & WiFi from a location where you can ensure privacy and maintain confidentiality. 
• Comprehensive benefits package including medical, dental, vision care coverage, RSP/401K plan  
• Generous vacation policy  
• Compressed work week 
• Fitness and professional development reimbursement  

F.H Black is dedicated to fostering a diverse and inclusive workforce. We encourage applications from candidates of all backgrounds, and we are committed to accommodating the needs of all candidates during our selection process.